Direct donations on

If you complete a direct donation to a charity via their dedicated charity page on, this donation will not contribute to the counter on their page that says, ‘total raised on’.

Direct donations on

This is because the total amount displayed on this page only includes any amount raised by any member of the public via a fundraising page for that charity.

It does not include direct donations.

This does not mean that your direct donation was not received by the charity, it just means that fundraiser and direct donations are distinguished.

If you wish to check that a donation you made was successful, please contact us, or email support at [email protected].