Wonderful FAQ

Payments

First open banking payment? 🎬

This short video explainer is for anybody who's new to open banking. Find out how simple, fast and secure instant payments are and learn about regulation and what to look out for when making your payment.

Batch payouts (Pro plan)

Batch payouts allow you to upload a payment batch that can be processed at once, and require only one authorisation per batch. Bulk payouts are most commonly used for paying supplier invoices or payroll.

Product tour introduction 🎬

A quick tour of our instant payment platform designed to make transactions simpler, faster, and much more cost-effective for your business.

Quick payment 🎬

Welcome to the first in our series of How to clips! In this video, I’m going to show you how to create, copy, and share a Quick Payment link or QR code.

QR / link library 🎬

In this guide, we'll explain how to use the Library to create, store, retrieve, and share payment links that can be used over and over again.

Build an order 🎬

Let's explore how to use the merchant dashboard to build an order with multiple order lines, prices and quantities. This feature is included in our Starter, Plus and Pro plans.

API integration 🎬

Unlock instant bank payments with the Wonderful One Public API. Integrating payments into your app or website is easy with our Public API.

WooCommerce integration 🎬

Let’s take a look at our most popular integration, with Woo, the UK’s biggest e-commerce platform, which is available directly via the Woo store or via WordPress. You’ll see just how easy it is to reduce your payment processing costs and make checkout a breeze for your customers.

Xero integration 🎬

Let’s take a look at our integration with the Xero accountancy platform, which allows you to import customers from Xero and automatically create and send emails from payments generated using our One app.

Custom branding 🎬

The ability to brand your customers’ payment journey, email receipts, payment link previews, and post-payment redirection with your organisation’s logo, colours, and messaging is available exclusively to our Pro plan customers.

Custom data fields 🎬

Let's set up some additional fields to capture information from your customers when they are paying with a reusable payment link or QR code saved in your library.

How do I cancel my subscription?

We're always sorry when a customer decides to move on, but we want to make the cancellation process as simple as possible.

Xero integration

Phase 1 of our Xero integration allows merchants to import customers from Xero and automatically create and send emails from payments generated using our One app. Payment statuses are automatically updated in Xero.

Wonderful Payments API

Integrate Wonderful Payments into your online checkout with our public API. This short article will provide all the information you need to start taking Open Banking payments, slash costs and benefit from instant settlement.

Generate a payment QR code

Creating a QR payment link with the "One by Wonderful" app really couldn't be more straightforward. But you might want to think about what kind of payment link you want (one-off, multiple use, order information). Our quick guide will help.

Create a fundraising page

If you're new to Wonderful.org and are setting up your first fundraising page for a charity, this quick guide will explain everything you need to know. The great thing about Wonderful is that every donation you receive is passed directly to the charity in full - and instantly.

Featured

How much will I save?

Our highly predictable, transparent and aggressive fee structure, typically saving merchants more than 90% on transaction fees is a simple, secure alternative to debit and credit cards. It also includes instant settlement.

Merchants Featured

Enterprise integrations

Wonderful's instant bank payment service can be integrated with your checkout. Our public API will be released shortly. Contact our team to find out how much we can save your enterprise business on transaction processing fees.

What is Wonderful.org?

Wonderful.org is a free online fundraising platform for anyone wishing to raise money for a registered UK charity. Fundraisers and charities choose Wonderful.org to ensure that every penny raised as part of a fundraising event or challenge reaches the charity.

Consumers Featured

Why we don't take cards

We do not take a percentage of funds raised, ask for tips, or do anything that prevents 100% of donations going to the causes that charity supporters are so passionate about. We are inspired and driven by that passion.

Making a donation

Making a payment via Wonderful - whether as a consumer or a charity donor - needs to feel safe and secure. Wonderful is an FCA Authorised Payment Institution leveraging the speed, security and simplicity of Open Banking.

Are recurring payments supported?

Recurring donations are a widely requested feature, and something we aim to make happen but current limitations on the Open Banking specification for recurring payments prevents us from implementing them just now.

Donors

Donation issue? Who to contact.

If things are going quite as you anticipated when making a donation, we're here to help. But first, let's check at exactly which point you ran into a problem. This will really help us to provide the fastest resolution.

Donors

Can donations be refunded?

Wonderful does not offer refunds for donations. This is because the money is passed directly from a donor’s account to a charity’s account, meaning Wonderful Payments does not have access to the funds.

Transaction receipts

Yes, and the secure payment is usually visible instantly on your mobile/online banking app. The payment for your donation will be visible instantly within your mobile/online banking app.