If things are going quite as you anticipated when making a donation, we're here to help. But first, let's check at exactly which point you ran into a problem. This will really help us to provide the fastest resolution.
Wonderful does not offer refunds for donations. This is because the money is passed directly from a donor’s account to a charity’s account, meaning Wonderful Payments does not have access to the funds.
Yes, and the secure payment is usually visible instantly on your mobile/online banking app. The payment for your donation will be visible instantly within your mobile/online banking app.
The simplest way to make a payment using Wonderful (an Authorised Payment Institution with the Financial Conduct Authority) is via your mobile banking app. Without entering any payee details, we initiate an instant bank payment on your behalf.
Open Banking can be thought of as the underlying digital standard or scheme that powers a whole variety of exciting financial services in the UK and beyond.