Making a donation

Making a payment via Wonderful - whether as a consumer or a charity donor - needs to feel safe and secure. Wonderful is an FCA Authorised Payment Institution leveraging the speed, security and simplicity of Open Banking.

Are recurring payments supported?

Recurring donations are a widely requested feature, and something we aim to make happen but current limitations on the Open Banking specification for recurring payments prevents us from implementing them just now.

Donation issue? Who to contact.

If things are going quite as you anticipated when making a donation, we're here to help. But first, let's check at exactly which point you ran into a problem. This will really help us to provide the fastest resolution.

Can donations be refunded?

Wonderful does not offer refunds for donations. This is because the money is passed directly from a donor’s account to a charity’s account, meaning Wonderful Payments does not have access to the funds.

Transaction receipts

Yes, and the secure payment is usually visible instantly on your mobile/online banking app. The payment for your donation will be visible instantly within your mobile/online banking app.